Savings as a Service - Issue #16

2023 has been an 'annus horribilus' for retail energy consumers. Wholesale rates are finally down, so in principle, retail rates should follow. But when? Bill Hero will help you get the best of those rate reductions as quickly as possible.

Savings as a Service - Issue #16
What a year it’s been, with retail energy bills now at the epicentre of a full-blown cost-of-living crisis for Australian households.

Another year is drawing to a close, and at Bill Hero, we're reflecting on just how crazy the Australian retail energy market has been over the past year or so.

The Russian invasion of Ukraine in 2022 sparked a dramatic spike in wholesale electricity prices. This wholesale price shock delivered an immediate retail energy price rise, quickly becoming the epicentre of a more generalised cost of living crisis for Australian households.

Since then, the wholesale spot prices have moderated, and are now substantially lower than what they were at the peak of the wholesale energy crisis in Q3 of 2022.

Average Q3 electricity spot prices in NEM by year: Source: AER analysis using NEM data.

Sadly for energy consumers, the reduction in wholesale spot rates, although substantial, has not translated into a reduction in retail energy bills. Hmmm 🤔.

Many energy consumers are asking why that would be the case?

Retail prices will decline over time, eventually, but retailers will pass through those savings at different speeds, depending on their hedging arrangements—some have pre-paid inflated legacy prices for energy still being sold today—and depending on their internal financial calculus on how long they can profitably hang on before being forced to pass-through the wholesale price savings they're already enjoying.

Rule #1 of energy retailing is that the retailers rely on consumer inertia to maximise their profitability.

Whatever the reason for the slow pass-through of savings, the onus remains squarely on you as an energy consumer to remain vigilant and keep checking the market for the better-priced plans that will steadily emerge over time.

This is tedious, annoying, frustrating and time-consuming work, and to really stay on top of things, you need to do this constantly, which, of course, is exactly what Bill Hero does for you.

If you're not already a subscriber, then now is the time.

Use our promo code NOWSTHETIME to get 10% off your Bill Hero subscription.

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Not a subscriber yet? What are you waiting for! Never overpay for energy again! Bill Hero automatically compares every bill to help you always stay on the best-priced plan.

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Stuck for Xmas gifts this year? Give the Gift of Savings

This year, encouraged by a subscriber's suggestion, we've decided to offer Bill Hero gift subscriptions so that you can give the Gift of Savings rather than the gift of socks. Thanks for the idea Wendy! 👋

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A Bill Hero gift subscription will help ensure your loved ones pay as little as possible for their energy. On average, we find over $350 in savings on the very first bill, which is a great outcome from your $49 or $79 gift purchase!

Bill Hero Gift Subscription

Stuck for festive season gift ideas? Give the gift of savings this year with a Bill Hero gift subscription!

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Retail Energy News

Our roundup of recent energy industry news

Retail prices are coming down, but not yet...

Wholesale power market tumbles but households warned not to expect price relief
Consumers are being warned not to expect any immediate relief despite a big fall in wholesale power prices to their lowest levels in two years.
The wholesale price of electricity has halved this year — but bills haven’t come down. Why?
The retail price of electricity has an in-built 12-month lag by design. This means the energy bill relief could be in place now, but the system does not allow it, writes David Taylor.
Wholesale markets quarterly Q3 2023
Q3 of 2023 has shown significant decreases to average wholesale electricity and gas prices, but we’re not out of the woods yet with retail energy pricing.

Wholesale electricity prices have come down significantly, but don't expect your retail energy bill to come down on its own any time soon. It's more important than ever to shop around to find a better deal.

Energy bill hardship continues to grow

Navigating Rising Energy Costs and Market Dynamics: Insights from the AER Annual Retail Market Report 2022-23
The Australian Energy Regulator (AER), publishes an annual report into various aspects of the retail energy markets in Australia, covering issues like pricing, customer service, competition, and the customer debt cycle.

The AER's annual Retail Market Report indicates that although the smaller (and generally cheaper) tier-two and tier-three retailers are winning market share away from the 'big three' tier-one competitors (Origin, AGL, and Energy Australia), there has been a dramatic increase in energy consumers on hardship plans.

Energy Coach

Bill Hero’s energy efficiency side-kick helps you minimise energy bills by minimising energy consumption

Energy Coach - December
Keep your energy consumption under control through the Festive Season with these practical tips and tricks from Bill Hero and Energy Coach

There's always scope to increase your energy efficiency and decrease your bills.

Read our latest December Energy Coach for actionable tips and tricks to minimise your energy consumption over the festive season ahead.

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